Neevik is built and operated by Zyrkon Tech Private Limited (“Neevik”, “we”, “us”). This Privacy Policy sets out, in plain terms, what happens to your data when you use our website, app, or any related service — from browsing a product category to booking a site electrician. Using Neevik means you’re okay with the practices set out below, read alongside our Terms & Conditions.
1.2 The Information We Work With
We group the data we handle into a few buckets, so it’s easier to understand why each is collected:
| Category |
Examples |
Why we need it |
| Who you are |
Name, phone number, email, GST number (for contractors/retailers) |
To create your account and issue correct invoices. |
| Where to reach you |
Delivery address, pincode, alternate contact |
To route your order to the nearest dark store and deliver within 60 minutes. |
| What you order |
Cart contents, order history, service bookings, payment status |
To process, track, and support your orders. |
| How you pay |
Payment method, transaction status (we do not store full card/bank details—this is handled by our payment gateway partner) |
To complete and reconcile transactions. |
| Where you are |
Approximate location (IP-based) or precise location (GPS, with your permission) |
To check serviceability and assign the nearest vendor or delivery partner. |
| How you use the app |
Pages visited, searches, taps, session length, device/browser type |
To fix bugs, understand demand, and improve the app. |
| What you tell support |
Chat transcripts, call notes, complaint details |
To resolve issues and improve vendor quality. |
1.3 Where This Data Comes From
Most of it comes straight from you — signing up, checking out, messaging support, or filling in a vendor request form. Some of it is generated automatically as you use the app (device and usage data). And a smaller portion comes from people we work with on your behalf: our payment gateway, delivery partners, and the verified vendors who take up your service requests.
1.4 What We Actually Do With It
In short: we use your information to run the platform, get your order to you, and keep improving your experience. Specifically, we use your data to:
- Set up and secure your account, and remember your saved addresses and preferences.
- Match your order to the right dark store or verified vendor, and keep your delivery on the 60-minute timeline.
- Send order updates such as order confirmations, live tracking links, delivery OTPs, and GST invoices.
- Investigate and resolve complaints, refund requests, and vendor-related issues.
- Analyze demand across categories, cities, and services to improve inventory planning and staffing.
- Detect and prevent fraudulent orders, fake accounts, and misuse of COD or refund policies.
- With your consent, send promotional offers and product updates, with an easy option to opt out at any time.
We do not use your data to make automated decisions that have a legal or similarly significant effect on you without human oversight.
1.5 Consent and Legal Grounds
Where required under applicable Indian law, including the Digital Personal Data Protection Act, 2023, we process your personal data on one or more of the following legal bases:
- Your consent – For activities such as sending promotional messages or optional profiling. You may withdraw your consent at any time, and this will apply to future processing.
- Performance of a contract – Processing that is necessary to fulfill your order, complete a service booking, or otherwise provide the services you have requested.
- Legal obligation – Where we are required to retain or process data to comply with applicable laws, such as maintaining GST invoice records for the period prescribed by tax regulations.
- Legitimate business interests – For purposes such as fraud prevention, platform security, analytics, and improving app performance, while balancing these interests against your privacy rights.
1.6 Who Sees Your Data
We do not sell your personal information. We only share it where necessary to provide our services or comply with legal obligations:
- Verified vendors and delivery partners – We share only the information necessary, such as your name, delivery address, contact number, and order details, to complete your order.
- Payment service providers – Payment transactions are processed securely by our payment partners. We do not collect or store your full card details or UPI credentials.
- Service providers – Trusted third-party providers that support our platform, including hosting, SMS/WhatsApp notifications, analytics, and customer support, process your data only on our behalf and under contractual confidentiality obligations.
- Legal authorities – We may disclose information where required by law, regulation, court order, or other valid legal process.
- Business transfers – If Neevik undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy commitments described in this Privacy Policy.
1.7 Cross-Border Storage
Your data is primarily hosted in India. If any processing tool we use stores or accesses data from outside India, we make sure that’s backed by an appropriate contractual safeguard.
1.8 How Long We Hold On To It
We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes:
- Account information – Retained for as long as your account remains active, and for a reasonable period thereafter to manage disputes, enforce our terms, or comply with legal requirements.
- Invoices and transaction records – Retained for the period required under applicable GST, tax, and other financial record-keeping laws.
- Marketing preferences and related data – Retained until you withdraw your consent, opt out of marketing communications, or the information is no longer relevant for its intended purpose.
1.9 What You Can Ask Us to Do
You have certain rights regarding your personal data. You may contact us at any time to:
- Access your data – Request details of the personal information we hold about you.
- Correct your information – Ask us to update or correct any inaccurate, incomplete, or outdated personal data.
- Request deletion – Ask us to delete your personal data, subject to any legal or regulatory obligations that require us to retain certain records (such as tax invoices).
- Withdraw your consent – Withdraw your consent for receiving marketing communications or for any optional processing activities at any time.
- Raise a complaint – Contact us if you believe your personal data has not been handled in accordance with this Privacy Policy or applicable law.
